Refund policy

At this time, returns, exchanges, and cancellations are not accepted due to limited inventory.

If there is an issue with your order, please email orders@faulksfloral.com within 5 business days of delivery to fix any issues and concerns.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.